Privacy Policy

When you contact us, we collect your name, phone number, email address, and the service address where the work will be done. We also collect details about your slab leak or plumbing issue so we can schedule the right technician and bring the right tools.

If you use our website, we collect basic technical information such as your IP address, browser type, and the pages you visit. This helps us understand how people find us and improve the site.

We do not collect payment card numbers through this website. If payment is made on site, our team follows secure processing practices.

We use your information to schedule your slab leak repair, send a technician to your home, and follow up on the work we performed. We also use it to provide clear pricing and answer your questions.

With your permission, we may send you service reminders or updates about your repair. You can opt out of these messages at any time.

We use website data to keep our site running smoothly and to understand which services people need most in Plano.

Our website uses cookies to remember your preferences and to measure how visitors use the site. A cookie is a small file stored on your device that helps us recognize you on return visits.

You can set your browser to refuse cookies or to alert you when cookies are being sent. If you disable cookies, some parts of our website may not work as well.

We do not use cookies to collect sensitive information like your payment details.

We use third-party analytics tools to see how many people visit our site, which pages they view, and where they come from. These tools collect anonymous data and do not identify you personally.

We may also use third-party scheduling or communication tools to manage appointments and send service updates. These providers only access your information to perform services on our behalf.

We do not sell your personal information to third parties.

We share your information only when needed to complete your slab leak repair. That may include sharing your address and service details with our technicians and, if required, with suppliers or subcontractors who help with the job.

We may disclose information if required by law, such as in response to a court order or to protect the safety of our team and customers.

We never share your information with advertisers or unrelated businesses for their own marketing.

We keep your contact and service records for as long as needed to provide warranty support and to meet our legal and accounting requirements. After that, we securely delete or anonymize the information.

If you ask us to delete your information, we will do so unless we are required to keep it for legal reasons.

We protect your information with reasonable physical, electronic, and procedural safeguards. Our team is trained to handle customer data responsibly.

While we work hard to keep your data safe, no method of transmission over the internet is completely secure. We encourage you to avoid sending sensitive information by email unless necessary.

You have the right to ask what personal information we hold about you, to request a copy, and to ask us to correct or delete it. You can also object to certain uses of your data.

To exercise any of these rights, contact us using the details below. We will respond within a reasonable time and in accordance with applicable law.

If you are a Texas resident, you may have additional rights under state privacy laws. We honor those rights for all our customers.

Our services are for homeowners and adults. We do not knowingly collect personal information from children under 13.

If you believe a child has provided us with personal information, please contact us so we can delete it.

We may update this Privacy Policy from time to time. When we do, we will post the new version on this page and update the effective date.

We encourage you to review this page periodically to stay informed about how we protect your information.